Privacy Policy

1. Who We Are

Our website address is: https://www.syncotema.com. SYNCOTEMA SOLUTIONS LLC is an IT infrastructure, cybersecurity, web and multimedia design provider located at 1050 E Flamingo Road, Ste s107 PMB 2018, Las Vegas, NV 89119.

2. Information We Collect and Why

  • Service Requests: When you add an item to a “Service Request,” we collect your name, email, billing address, and technical requirements to process your infrastructure needs.

  • Customer Portal & Authentication: For registered users, we store all personal and technical profile data provided to facilitate ongoing support and service history tracking.

  • Technical Logs: To ensure the security of our perimeter hardware and web services, we collect visitor IP addresses and browser signatures to prevent unauthorized access and DDoS attacks.

  • Comments: We collect the data shown in the comments form and the visitor’s IP address for spam detection.

3. Cookies & Tracking

  • Authentication Cookies: If you log into our service portal, we set temporary cookies to manage your session and security preferences.

  • Operational Cookies: We use cookies to remember items in your “Service Request” list and your display choices for a seamless technical dashboard experience.

4. Who We Share Your Data With

  • Service Provisioning: Technical data may be shared with authorized hardware vendors or third-party diagnostic tools to fulfill complex infrastructure setups (e.g., VPN tunnels or firewall configurations).

  • Administrative Security: Your IP address is included in password reset emails and security audit logs.

  • Legal Compliance: We may share data to comply with Nevada state regulations or valid legal requests.

5. Data Retention

  • Account Information: Personal information for registered users is stored indefinitely as part of your permanent service record unless a deletion request is made.

  • Technical Logs: Security and diagnostic logs are retained for a minimum of 30 days to ensure infrastructure stability.

  • Service Requests: Completed request data is kept for administrative and warranty purposes.

6. Your Rights Over Your Data

If you have an account or have submitted a service request, you can request an exported file of your personal data or ask us to erase it. This excludes data we are required to keep for administrative, legal, or security purposes, such as tax records for your website creation service.

7. Where Your Data Is Sent

Data is processed on our secured servers. Automated spam and intrusion detection services may analyze visitor traffic to protect our Perimeter network security infrastructure.