On-site technical support
• 4 visits per month.
• Maximum of 4 hours per visit.
• Network availability and uptime monitoring.
• Firewall and network security auditing.
• Printer and peripheral setup and troubleshooting.
• Workstation Setup & OS Deployment Service.
• Malware scanning and antivirus status verification.
• Domain and email user account configuration.
• Local and cloud data backup verification.
• Shared folder access and permission management.
• Document digitization and organization.
• On-site IT hardware and software inventory logging.
• Direct end-user technical support and troubleshooting.